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PRIVACY AND COOKIE POLICY
1. ABOUT THIS PRIVACY POLICY
This Privacy and Cookie Policy explains how ROSSO collects, uses, stores, discloses, and protects personal information when you:
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Visit www.rossoredlight.com, referred to as the “Site”;
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Create an account;
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Purchase or attempt to purchase a product;
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Contact our customer service team;
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Subscribe to marketing communications;
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Submit a review, photograph, video, testimonial, or other content;
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Participate in a promotion, survey, referral program, or contest; or
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Otherwise interact with ROSSO online or offline.
Throughout this Policy, “ROSSO,” “we,” “us,” and “our” refer to ROSSO and its applicable owners, affiliates, and authorized representatives. “You” and “your” refer to the person whose personal information is collected or processed.
By using the Site, you acknowledge that you have reviewed this Policy. Where applicable law requires consent for a particular use of personal information, we will seek that consent through an appropriate method, such as a checkout notice, marketing opt-in, cookie banner, account setting, or separate request.
This Policy does not apply to third-party websites, platforms, applications, or services that independently control how they collect and use personal information.
2. PRIVACY ACCOUNTABILITY
ROSSO is responsible for personal information under its control.
Our designated Privacy Officer oversees our privacy practices, responds to privacy questions and complaints, and coordinates requests involving access, correction, withdrawal of consent, or deletion where applicable.
Privacy Officer
ROSSO
Website: www.rossoredlight.com
3. WHAT “PERSONAL INFORMATION” MEANS
For the purposes of this Policy, “personal information” means information about an identifiable individual or information that can reasonably be connected with an identifiable individual.
Personal information does not generally include information that has been aggregated, anonymized, or de-identified so that it can no longer reasonably identify you, except where applicable law treats that information differently.
4. PERSONAL INFORMATION WE COLLECT
The information we collect depends on how you interact with ROSSO.
A. Information you provide directly
You may provide us with information such as:
Contact and identification information
This may include your:
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Name;
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Email address;
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Telephone number;
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Billing address;
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Shipping address;
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Country, province, state, or region; and
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Account username or login information.
Order and transaction information
This may include:
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Products purchased or considered;
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Order numbers;
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Purchase dates;
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Product quantities;
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Shipping method;
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Delivery status;
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Discounts or promotional codes;
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Returns, refunds, exchanges, and cancellations;
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Warranty requests;
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Product serial numbers;
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Receipts and invoices; and
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Communications relating to your order.
Payment information
Payment card and banking information may be collected directly by Wix, a payment processor, financial institution, digital wallet provider, or another authorized payment service.
ROSSO may receive limited payment-related information, such as:
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Payment confirmation;
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Transaction identification number;
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Payment method;
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Billing address;
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Payment status;
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Fraud screening result; and
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Limited card information, such as the card type or last four digits.
Unless specifically requested through a secure payment process, you should not send complete credit card numbers, card security codes, banking passwords, or other sensitive payment credentials to ROSSO by email, text message, social media, or an ordinary website contact form.
Customer service and communication information
When you contact us, we may collect:
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The contents of your message;
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Order or account details;
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Photographs or videos you provide;
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Product-support information;
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Delivery concerns;
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Return or warranty information;
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Complaint details; and
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Records of our communications with you.
Reviews and customer-submitted content
If you submit a review, testimonial, photograph, video, survey response, question, or other content, we may collect and use that material together with any name, username, rating, or other information you choose to provide.
Content submitted for publication may become publicly visible. You should not include private, confidential, medical, financial, or other sensitive information in a public review.
Marketing and promotion information
We may collect:
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Email and SMS subscription preferences;
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Promotion or contest entries;
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Referral information;
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Affiliate or promotional codes;
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Survey responses;
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Product interests; and
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Records of your communication preferences.
Sensitive or health-related information
ROSSO does not normally require medical records, diagnoses, biometric information, or detailed health histories to sell its products.
You should avoid submitting sensitive health information unless it is reasonably necessary for a specific customer-support, safety, or warranty inquiry.
Where you voluntarily provide sensitive information, we may use it only for the reason it was submitted, to respond to your inquiry, to investigate a safety issue, to comply with law, or for another purpose permitted with your consent.
B. Information collected automatically
When you visit or interact with the Site, certain information may be collected automatically.
Device and technical information
This may include:
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Internet Protocol address;
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Browser type and version;
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Device type;
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Operating system;
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Device identifiers;
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Screen resolution;
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Language settings;
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Time zone;
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Network information;
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Approximate geographic location; and
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Technical error or diagnostic information.
Website activity information
This may include:
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Pages and products viewed;
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Links or buttons selected;
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Search terms entered on the Site;
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Referring and exit pages;
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Time and date of visits;
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Time spent on pages;
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Shopping-cart activity;
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Checkout activity;
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Site navigation patterns;
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Email engagement;
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Advertising interactions; and
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Information about how you use Site features.
Approximate location and currency information
We may use your IP address or similar technical information to estimate your general location for purposes such as:
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Displaying an appropriate currency;
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Showing available shipping options;
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Estimating taxes or duties;
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Determining product availability;
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Applying geographic restrictions;
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Detecting suspicious activity; and
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Improving the relevance of Site content.
Your currency or regional preference may be stored in a cookie, session cookie, browser storage, or similar technology so that the Site can maintain your selected settings.
C. Information received from other sources
We may receive information from third parties involved in operating our business, including:
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Wix and website-hosting providers;
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Payment processors and financial institutions;
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Shipping carriers;
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Warehouses and fulfillment providers;
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Return-processing services;
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Fraud detection and security providers;
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Analytics providers;
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Advertising and social media platforms;
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Email and SMS providers;
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Customer-support applications;
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Review platforms;
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Referral and affiliate partners;
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Business and professional advisers; and
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Publicly available sources.
Where permitted, we may combine information obtained from these sources with information collected directly from you.
5. HOW WE USE PERSONAL INFORMATION
ROSSO may use personal information for the following purposes.
Processing and fulfilling orders
This includes:
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Confirming and processing orders;
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Processing and verifying payments;
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Arranging shipping and delivery;
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Providing order confirmations and invoices;
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Providing shipment tracking;
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Processing returns, refunds, and exchanges;
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Handling warranties and product-support requests; and
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Communicating about delays, substitutions, inventory issues, or order problems.
Managing customer relationships
We may use information to:
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Create and maintain customer accounts;
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Authenticate account access;
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Respond to questions and complaints;
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Provide customer service;
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Maintain communication records;
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Remember customer preferences;
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Provide product notices; and
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Improve the customer experience.
Operating and improving the Site
We may use information to:
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Maintain Site functionality;
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Diagnose technical problems;
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Test Site features;
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Understand how visitors use the Site;
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Improve navigation and checkout;
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Evaluate product interest;
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Personalize content;
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Display local currency;
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Improve accessibility;
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Conduct research and analytics; and
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Develop new products, services, or website features.
Marketing and advertising
Where permitted by law, we may use information to:
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Send promotional emails or text messages;
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Recommend products;
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Display personalized advertisements;
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Measure advertising effectiveness;
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Create advertising audiences;
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Conduct retargeting;
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Understand which advertisements lead to visits or purchases;
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Administer referral or affiliate programs; and
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Evaluate marketing campaigns.
You may withdraw from promotional communications as described in the Your Choices and Privacy Rights section below.
Fraud prevention and protection of ROSSO
We may use personal information where reasonably necessary to:
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Verify transactions;
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Detect potentially fraudulent orders;
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Prevent unauthorized payments;
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Investigate suspicious account activity;
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Prevent abuse of returns, refunds, discounts, warranties, or promotions;
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Address payment disputes and chargebacks;
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Confirm delivery or order authorization;
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Preserve evidence;
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Collect amounts properly owing;
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Enforce our Terms of Service and other agreements;
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Protect ROSSO’s property, systems, customers, employees, and legal rights; and
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Establish, exercise, or defend legal claims.
Legal, regulatory, and safety purposes
We may use information to:
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Comply with tax, accounting, recordkeeping, consumer protection, product safety, and other legal requirements;
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Respond to legally valid requests;
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Investigate suspected unlawful activity;
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Cooperate with regulators or law enforcement where required or permitted;
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Manage product recalls or safety notifications;
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Respond to emergencies; and
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Protect the health, safety, or security of a person.
Business planning and transactions
We may use information for:
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Internal reporting;
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Financial planning;
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Audits;
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Insurance;
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Due diligence;
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Financing;
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Reorganization;
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Merger;
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Acquisition;
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Sale of assets; or
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Another proposed or completed business transaction.
Aggregated and de-identified information
We may aggregate or de-identify information and use it for lawful business purposes such as analytics, research, reporting, product development, fraud prevention, and business planning.
We will not attempt to re-identify de-identified information except where permitted for security testing, legal compliance, or verification of the de-identification process.
6. CONSENT AND OTHER LEGAL GROUNDS
ROSSO collects, uses, and discloses personal information with your consent or as otherwise permitted or required by applicable law.
Depending on the information, its sensitivity, and the circumstances, consent may be express or implied.
For example:
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Completing checkout may provide consent to use the information reasonably necessary to process and deliver your order;
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Selecting a marketing checkbox may provide consent to receive promotional communications;
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Accepting optional cookies may provide consent to analytics or advertising tracking where consent is required; and
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Voluntarily submitting information through customer service may provide consent to use it to respond to the inquiry.
You may withdraw consent, subject to reasonable notice and any legal, regulatory, contractual, security, or recordkeeping restrictions.
Withdrawing consent may prevent ROSSO from providing a requested service. For example, we cannot complete an online order without processing information needed for payment, fraud prevention, shipping, and customer communication.
Where European, United Kingdom, or similar privacy laws apply, our processing may be based on:
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Performance of a contract with you;
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Steps taken at your request before entering into a contract;
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Compliance with a legal obligation;
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Your consent;
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Our legitimate business interests or those of another party; or
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Another legal basis recognized by applicable law.
Our legitimate interests may include operating and improving the Site, preventing fraud, securing our systems, responding to customers, maintaining business records, measuring business performance, conducting lawful marketing, and protecting or enforcing legal rights.
7. COOKIES AND SIMILAR TECHNOLOGIES
ROSSO, Wix, and authorized third parties may use cookies, pixels, software development kits, tags, web beacons, local storage, and similar technologies.
A cookie is a small file or piece of information stored on or accessed through your browser or device.
Types of technologies we may use
Strictly necessary technologies
These technologies support functions such as:
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Shopping carts;
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Checkout;
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Payment processing;
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Account login;
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Security;
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Fraud prevention;
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Network management;
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Load balancing; and
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Remembering privacy choices.
Disabling strictly necessary technologies may prevent parts of the Site from working correctly.
Functional technologies
These technologies may remember:
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Language;
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Currency;
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Location preference;
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Login status;
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Accessibility selections; and
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Other customized settings.
Analytics and performance technologies
These technologies help us understand:
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How visitors reach the Site;
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Which pages or products are viewed;
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How visitors navigate;
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Where technical errors occur;
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How quickly pages load; and
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Which Site features or marketing campaigns are effective.
Advertising technologies
Advertising cookies, pixels, and related technologies may be used to:
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Measure advertising conversions;
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Limit repeated advertisements;
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Understand interactions with advertisements;
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Build advertising audiences;
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Display advertisements based on interests; and
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Conduct cross-site or cross-platform advertising where permitted.
Managing cookies
Where required, non-essential technologies will be controlled through a cookie banner or consent-management tool.
You may also control cookies using your browser settings. Blocking or deleting cookies may affect Site functionality, saved preferences, shopping carts, account access, or checkout.
Your cookie choices may be specific to a browser or device. You may need to repeat your choices when using another browser, clearing cookies, or replacing a device.
8. ANALYTICS AND INTEREST-BASED ADVERTISING
Depending on the features and integrations enabled on the Site, we may work with analytics and advertising providers such as Wix, Google, Meta, Microsoft, or similar platforms.
These providers may collect information through cookies, pixels, tags, device identifiers, or comparable technologies. The information may include:
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IP address;
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Device and browser information;
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Site activity;
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Product views;
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Shopping-cart activity;
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Purchase events;
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Referring sources;
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Advertising identifiers; and
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Approximate location.
Some providers process information on our behalf. Others may use information as independent businesses under their own privacy policies.
ROSSO does not sell personal information in exchange for money.
However, some U.S. state privacy laws use broader definitions of “sale,” “sharing,” or “targeted advertising.” Under those laws, allowing advertising partners to receive cookie or device information for cross-context behavioural advertising may be treated as a sale or sharing even though no money is exchanged.
Where applicable, you may opt out by:
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Using the Site’s cookie settings;
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Using an available “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link;
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Enabling a legally recognized browser opt-out signal;
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Adjusting settings with the applicable advertising platform; or
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Contacting our Privacy Officer.
Opting out of personalized advertising does not necessarily prevent you from seeing advertisements. It may cause the advertisements to be less personalized.
9. DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Some browsers offer a “Do Not Track” setting. Because there is not one consistently adopted standard governing Do Not Track signals, the Site may not respond to every Do Not Track signal.
Where applicable law requires us to recognize a browser-based opt-out preference signal, such as Global Privacy Control, we will process the signal as required.
A browser signal normally applies only to the browser and device from which it was sent.
10. WHEN WE DISCLOSE PERSONAL INFORMATION
ROSSO may disclose personal information to the following categories of recipients.
Website and technology providers
We may disclose information to Wix and other providers that help host, operate, secure, maintain, or improve the Site.
Payment providers
Payment processors, banks, digital wallets, fraud-screening providers, and financial institutions may receive information needed to authorize, process, refund, or investigate a transaction.
Shipping and fulfillment providers
We may provide contact, order, and delivery information to:
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Warehouses;
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Fulfillment centres;
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Shipping carriers;
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Postal services;
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Customs brokers;
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International delivery partners;
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Return-processing centres; and
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Product suppliers where direct shipping is used.
Business service providers
We may work with providers that support:
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Email and SMS communications;
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Customer service;
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Reviews;
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Accounting;
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Analytics;
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Website optimization;
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Advertising;
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Product support;
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Warranty administration;
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Data storage;
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Fraud prevention;
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Cybersecurity;
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Affiliate programs; and
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Business operations.
Professional advisers
Information may be disclosed to accountants, auditors, insurers, consultants, financial advisers, collection agencies, and legal counsel where reasonably necessary.
Legal and regulatory recipients
We may disclose information where we reasonably believe disclosure is necessary or permitted to:
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Comply with applicable law;
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Respond to a subpoena, court order, warrant, or other legally valid demand;
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Respond to a regulator or government authority;
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Investigate suspected fraud or unlawful conduct;
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Protect a person from harm;
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Enforce our agreements;
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Recover amounts properly owing;
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Defend ROSSO against a claim; or
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Protect the rights, safety, security, or property of ROSSO, our customers, or another person.
Where permitted by law, we may make these disclosures without first notifying you.
Business transactions
Personal information may be reviewed, transferred, or disclosed in connection with an actual or proposed:
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Financing;
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Investment;
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Merger;
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Acquisition;
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Reorganization;
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Insolvency proceeding;
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Sale of shares;
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Sale of assets; or
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Transfer of all or part of the ROSSO business.
Any recipient will be required to handle the information in accordance with applicable law.
With your direction or consent
We may disclose information to another person or organization when you direct us to do so or provide appropriate consent.
11. THIRD-PARTY SERVICE PROVIDERS
ROSSO selects service providers based on business needs, functionality, security considerations, availability, and other relevant factors.
Where appropriate, we require service providers to protect personal information and limit its use to authorized purposes. However, some third parties, including payment providers, social media platforms, advertising networks, and delivery carriers, may independently determine how they process certain information.
Those independent practices are governed by the third party’s own privacy policy and terms. ROSSO does not control the privacy practices of an independent third party.
The identity of our providers and integrations may change as our business and technology needs evolve.
12. INTERNATIONAL PROCESSING AND TRANSFERS
ROSSO is based in Canada, but our website, payment, shipping, analytics, advertising, support, and technology providers may process information in Canada, the United States, or other countries.
As a result, personal information may be:
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Stored outside your province, state, or country;
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Processed by employees or service providers in another jurisdiction; and
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Subject to the laws and lawful access requirements of the jurisdiction where it is processed.
Where required, we use contractual, organizational, or other recognized safeguards for international transfers.
For personal information subject to European or United Kingdom data protection requirements, an international transfer may rely on an adequacy decision, approved contractual clauses, consent where permitted, or another legally recognized mechanism.
You may contact our Privacy Officer for further information about the way your information may be processed outside your jurisdiction.
13. RETENTION OF PERSONAL INFORMATION
ROSSO retains personal information only for as long as reasonably necessary for the purposes described in this Policy or as required or permitted by law.
The appropriate retention period may depend on:
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The nature and sensitivity of the information;
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Whether an order remains active;
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Delivery and return periods;
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Warranty obligations;
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Tax and accounting requirements;
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Payment-processing requirements;
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Chargeback and fraud-prevention periods;
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Product safety or recall needs;
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Customer-support history;
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The possibility of a dispute or legal claim;
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Contractual obligations; and
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Applicable limitation periods.
For example, we may retain order and payment records after an order is completed to satisfy tax, accounting, warranty, fraud-prevention, and legal requirements.
When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it.
Information may remain for a limited period in backups, disaster-recovery systems, fraud-prevention records, or legal archives. We may also retain a limited suppression record to ensure that an unsubscribe or opt-out request continues to be respected.
14. SECURITY
ROSSO uses administrative, technical, and physical safeguards that we consider reasonable and appropriate having regard to the sensitivity of the information.
These safeguards may include:
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Access restrictions;
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Password controls;
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Secure website connections;
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Payment-provider security;
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Account authentication;
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Staff or contractor access limitations;
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Fraud monitoring;
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Data-backup measures;
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Service-provider review; and
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Procedures for responding to security incidents.
No website, database, wireless network, email system, or Internet transmission can be guaranteed to be completely secure.
You are responsible for:
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Maintaining the confidentiality of your account credentials;
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Using a strong and unique password;
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Logging out of shared devices;
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Protecting access to your email account; and
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Contacting us promptly if you suspect unauthorized account activity.
Do not send sensitive personal, financial, or medical information through an unsecured communication channel.
If a security incident involving personal information occurs, ROSSO will investigate and provide notices or reports where required by applicable law.
15. ACCURACY OF INFORMATION
We rely on you to provide accurate and current information.
You are responsible for updating your:
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Shipping address;
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Billing address;
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Email address;
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Telephone number;
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Account details; and
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Other relevant information.
ROSSO is not responsible for failed deliveries, lost shipments, delayed communications, or other problems caused by incorrect or incomplete information supplied by a customer.
You may request correction of inaccurate personal information as described below.
16. YOUR PRIVACY RIGHTS
Your rights depend on where you live and which privacy laws apply.
Depending on the circumstances, you may have the right to:
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Ask whether we hold personal information about you;
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Request access to your personal information;
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Request a copy of certain information;
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Correct inaccurate or incomplete information;
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Request deletion of eligible information;
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Withdraw consent;
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Object to certain processing;
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Restrict certain processing;
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Request portability of eligible information;
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Opt out of targeted advertising;
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Opt out of a legally defined sale or sharing;
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Appeal the denial of a request where applicable;
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Receive information about automated processing where required; and
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Submit a complaint to ROSSO or an applicable privacy authority.
These rights are subject to exceptions and limitations under applicable law.
For example, we may be permitted or required to retain information needed to:
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Complete a transaction;
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Process a return or warranty;
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Maintain tax or accounting records;
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Prevent or investigate fraud;
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Establish or defend legal claims;
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Protect security;
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Comply with a court order or other legal obligation;
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Maintain an opt-out record; or
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Protect another person’s rights.
Submitting a request
Send privacy requests to:
support@rossoredlight.com
Use “Privacy Request” in the subject line and clearly describe your request.
To protect personal information, we may need to:
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Verify your identity;
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Confirm your email address;
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Request order or account details;
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Ask for additional information;
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Verify an authorized agent’s authority; or
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Contact you through information already associated with your account.
We will use verification information only for processing and documenting the request unless another use is permitted by law.
We may deny, limit, or charge a legally permitted fee for a request where authorized by applicable law. Where required, we will explain the reason for a denial.
17. ADDITIONAL RIGHTS FOR CANADIAN RESIDENTS
Subject to applicable Canadian privacy law, you may request information about:
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The personal information ROSSO holds about you;
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How it has been used;
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The organizations or categories of organizations to which it has been disclosed; and
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The person responsible for ROSSO’s privacy practices.
You may challenge the accuracy or completeness of your information and request an appropriate correction.
You may also withdraw consent, subject to legal and contractual restrictions and reasonable notice.
If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
18. ADDITIONAL RIGHTS FOR EUROPEAN, UNITED KINGDOM, AND SWISS RESIDENTS
Where applicable data protection law applies, you may have rights including:
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Access;
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Rectification;
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Erasure;
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Restriction of processing;
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Data portability;
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Objection to processing;
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Objection to direct marketing;
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Withdrawal of consent; and
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The right to complain to a supervisory authority.
Withdrawing consent does not affect the lawfulness of processing completed before consent was withdrawn.
You may object at any time to the use of your personal information for direct marketing.
Some rights may not apply where an exemption exists or where the information is required for contractual, legal, security, fraud-prevention, or legal-claim purposes.
19. ADDITIONAL U.S. STATE PRIVACY DISCLOSURES
Residents of certain U.S. states may have rights regarding:
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Access to categories or specific pieces of personal information;
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Correction;
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Deletion;
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Portability;
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Information about collection and disclosure;
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Opting out of targeted advertising;
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Opting out of sale or sharing;
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Limiting certain uses of sensitive information; and
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Protection from unlawful discrimination for exercising privacy rights.
These rights apply only where the applicable law covers ROSSO and the particular processing activity.
ROSSO does not sell personal information for monetary payment. As explained above, some advertising disclosures may be treated as “selling” or “sharing” under broad statutory definitions.
Where required, ROSSO will honour a valid opt-out preference signal and will not unlawfully discriminate against you for exercising a privacy right.
20. MARKETING COMMUNICATIONS
Where legally permitted, ROSSO may send marketing communications by email, text message, or another electronic method.
You can stop receiving promotional emails by:
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Selecting the unsubscribe link in the message; or
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Contacting support@rossoredlight.com.
Where SMS marketing is offered, you may follow the opt-out instructions included in the message. Standard messaging and data charges may apply depending on your mobile plan.
Unsubscribing from marketing does not prevent us from sending non-promotional communications that are reasonably necessary, including:
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Order confirmations;
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Payment notices;
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Shipping updates;
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Return or refund communications;
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Warranty communications;
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Product safety notices;
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Security alerts; and
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Responses to customer-service requests.
We may retain a limited record of your opt-out so that we can continue honouring it.
21. AUTOMATED TOOLS AND FRAUD SCREENING
ROSSO and its providers may use automated systems to:
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Identify suspicious transactions;
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Flag orders for manual review;
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Detect account misuse;
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Prevent fraud;
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Assess website performance;
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Personalize content;
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Measure advertising; and
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Recommend products.
A fraud-screening result may lead us to request additional verification, delay processing, refuse an order, cancel a transaction, or conduct a manual review.
We do not intend to make a decision producing legal or similarly significant effects based solely on automated processing unless the practice is disclosed and permitted by applicable law.
22. CHILDREN AND MINORS
The Site is not directed to children under 13, and ROSSO does not knowingly collect personal information directly from children under 13.
A person who has not reached the age of majority in their jurisdiction must not place an order without the involvement and authorization of a parent or legal guardian.
If you believe that a child has submitted personal information without appropriate authorization, contact support@rossoredlight.com. We may request information needed to verify the request before taking action.
23. REVIEWS, SOCIAL MEDIA, AND PUBLIC CONTENT
Information submitted through a public review, social media comment, tagged post, testimonial, or other public feature may be visible to other people.
Public information may be:
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Viewed;
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Shared;
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Copied;
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Indexed by search engines;
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Captured by screenshots; or
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Republished by third parties.
ROSSO cannot control how other people use information that you voluntarily make public.
Do not post your address, payment information, account credentials, medical information, or other sensitive information in a public area.
ROSSO’s use of submitted reviews, testimonials, photographs, and videos is also governed by our Terms of Service and any separate permission or release applicable to the submission.
24. THIRD-PARTY LINKS AND SERVICES
The Site may contain links to social media platforms, payment providers, delivery services, articles, applications, or websites operated by third parties.
Third-party websites and services have their own privacy practices. ROSSO does not control and is not responsible for the privacy, security, content, or data-handling practices of an independent third party.
You should review the third party’s privacy policy before submitting personal information or completing a transaction outside the ROSSO Site.
25. CHANGES TO THIS POLICY
ROSSO may update this Privacy and Cookie Policy to reflect changes involving:
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Our products or services;
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Website technology;
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Payment or shipping providers;
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Advertising practices;
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Security practices;
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Business operations; or
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Legal and regulatory requirements.
The date at the top indicates when this Policy was most recently updated.
An updated Policy becomes effective when it is published on the Site unless another effective date is stated.
Where required by law, we will provide additional notice or obtain new consent for a material change.
Your continued interaction with ROSSO after an update means that the revised Policy will apply to information processed after its effective date, subject to any rights or consent requirements imposed by law.
26. QUESTIONS, REQUESTS, AND COMPLAINTS
Questions, privacy requests, or complaints may be sent to:
Privacy Officer
ROSSO
Website: www.rossoredlight.com
Email: support@rossoredlight.com
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