Last updated: September 8, 2026
 

This policy applies to purchases made directly through www.rossoredlight.com
 

30-Day Returns
 

* Products must be new, unopened and unused, with their original retail packaging and any manufacturer or hygiene seals intact.
* Include all accessories, manuals, cables, controllers and accompanying promotional gifts.
* Products must be free from damage, wear, marks or modifications.

* Opening the outer shipping carton does not affect eligibility, provided the product’s retail packaging remains unopened.

* Our 30-day return policy is not a trial period. Opened or used personal-use devices cannot be returned simply because you changed your mind. These conditions do not prevent valid warranty claims or remedies required by law.
 

Non-Returnable Products
 

For hygiene reasons, the ROSSO Red Light Therapy Mask is FINAL SALE and is not eligible for change-of-mind returns or exchanges, even if unopened.

This does not affect your warranty coverage, valid claims for defective products, or your rights under applicable law.

Gift cards, used consumables and other products clearly marked Final Sale before purchase are also excluded from voluntary returns.
 

How to Request a Return
 

Email support@rossoredlight.com with your name, order number, the product you wish to return and the reason for your request.
 

For change-of-mind returns, obtain approval before shipping. We will provide return authorization and the correct return address. Ship approved items within 14 calendar days of authorization using a prepaid, trackable service. Package the items securely and keep your tracking number and proof of shipment. For return shipping you arrange independently, you are responsible for loss or damage in transit to the extent permitted by law.
 

Restocking Fee & Shipping Costs
 

For approved change-of-mind returns, a US$30 restocking fee is deducted from the refund, once per original order. Customers also pay the cost of shipping the product back to ROSSO. Any delivery fee paid at checkout is non-refundable. If the original order included free shipping, no additional original-shipping cost will be deducted. The restocking fee does not apply to confirmed covered defects, damage present upon delivery, incorrect products supplied by ROSSO, or circumstances where the fee is prohibited by law. For confirmed covered defects, delivery damage or ROSSO errors, we will arrange or reimburse reasonable standard return shipping when a return is required.

Import charges paid directly to customs authorities or third-party carriers are not refunded by ROSSO unless required by law.
 

Inspection & Refunds
 

All returned products are inspected. If a voluntary return does not meet the stated conditions, we may decline it or offer a reduced refund with any lawful deduction clearly explained. If we decline a return, we will explain the reason and provide options for having the item sent back to you.
 

Approved refunds reflect the amount paid after discounts, including applicable tax adjustments and less permitted deductions. Refunds are issued to the original payment method in the original transaction currency. Amounts paid by gift card are ordinarily restored as gift-card credit.
 

We aim to inspect returns and issue approved refunds within 14 business days of receiving the returned items. Your bank or payment provider may require additional time to display the funds. Legally required refund deadlines take priority.
 

Damaged, Incorrect or Incomplete Orders
 

Contact support@rossoredlight.com promptly if your order arrives damaged, incorrect or incomplete. Include your order number, a description of the issue and any available photographs of the product and packaging.
 

We may request reasonable supporting information to investigate and arrange an appropriate resolution. These claims are handled separately from change-of-mind returns.

Cancellations & Order Changes
 

Please contact us immediately to request a cancellation or address change. We will make reasonable efforts to help, but voluntary cancellations and changes cannot be guaranteed once fulfillment begins.
 

Review your products, quantities, discounts and shipping details before completing checkout. This section does not restrict cancellation rights provided by law.
 

Two-Year Limited Warranty
 

ROSSO devices, including the ROSSO Eye Massager Wand, include a two-year limited warranty against manufacturing defects, beginning on the original purchase date. The warranty applies to the original purchaser, subject to applicable law. Reasonable proof of purchase may be required.

To request assistance, email support@rossoredlight.com with your order details and a description of the problem. We may request photographs, video, reasonable troubleshooting or return of the device for inspection.
 

For confirmed covered defects, ROSSO will arrange repair, replacement parts or a replacement device without charge for covered work and reasonable standard shipping. We will provide a refund or another remedy where legally required. Store credit may be offered only with your agreement.
 

The warranty excludes normal wear, loss, theft and damage caused by misuse, accidents, improper cleaning, unsuitable liquid exposure, incorrect charging, electrical surges, incompatible accessories, or improperly performed repairs or modifications. An exclusion does not automatically remove coverage for an unrelated defect.

Third-party repair costs require ROSSO’s written approval before work begins, unless otherwise required by law.
 

A repair or replacement does not restart the original two-year warranty. Coverage continues for the remaining original period, together with any additional coverage required by law.

 

Contact ROSSO

For returns, order assistance or warranty support, email support@rossoredlight.com.